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| How can I receive information about a particular product? |
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Once you have located the product you wish to purchase, you can click on the name of the product or its picture. This will take you directly to the product page. On this page you can find the description of the product. If this information provided is not sufficient, please send a query to marketing@hbdeadsea.com.
| How can I pay for my order? |
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There are several options:
Via credit card (soon)
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Visa,
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MasterCard
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American Express
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Diners Club.
| Will I receive an invoice/receipt for my purchases? |
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Of course. All products ordered via hbdeadsea.com. arrive directly to your home with an invoice/receipt inside the package. If the invoice/receipt is not in the package, it may have been sent to you in a separate letter. If that is the case, you may contact us with any question using the form at contact page.
| Is it safe for me to enter my credit card details on your site? |
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Without a doubt! All information entered into our site will remain completely protected as in any face-to-face purchase. We at Health and Beauty and hbdeadsea.com. place utmost importance to securing the personal information of our customers. To this end we use the most the advanced security system.
hbdeadsea.com. uses, among other privacy protection measures, the most secure electronic trade protocol in the world, SSL.
| Do you ship all over the world? |
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Yes. We are pleased to ship our products via regular air mail. For shipment via EMS (Express Mail Service) there are a few limitations to specific countries. You can choose from 90% of the countries in world from the list appearing in the check-out form. From this list you can choose regular or express delivery. If your country does not appear on the list, please choose “other” and enter the name of your country in the “comments” box.
| How will my credit card be charged? |
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Your card will be charged only after the credit card company approves the transaction.
| How will I know that my ordered has been received? |
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As soon as you have completed your order we will send you an email message with the order information (order number, price and amount) to the email account you provided with your order. You will also see when your credit card has been charged.
| How do I return a defective product? |
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You may return the defective product within 30 days of its receipt, dependent upon the return of the product to the company in its original packaging intact and in its entirety without damage or any flaw excluding minimal use to discover the defect. You will be refunded the full amount of shipping costs. For additional information, please read Conditions of Use.
| I run a store and I am interested in purchasing large quantities of products. How do I do this? |
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We are pleased to supply products in any quantity. Please contact us via the site at contact page.
| When will my order arrive? |
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Regular registered air mail
The product will arrive within 14-21 working business days.
Express Mail service (EMS)
- Europe: 3-7 days
- United States 3-7 days
- Australia: 3-10 days
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