Shipping Policy

H&B Health and Beauty Ltd's online store will accept international orders only. If you're living or traveling in Israel, and looking to buy H&B's cosmetics, kindly contact our domestic department at 050-9135555 for store locations.

All prices are shown in US dollars.  For currency conversion, we recommend using a Currency Converter

Any import duties, taxes or fees are the sole responsibility of the receiving customer. Packing slips for International Shipments cannot be marked as a "gift" or with altered prices.

International Orders may require 3-5 business days or more of additional processing time prior to shipment.

 

There are two shipping methods:

Registered air mail: Shipping cost $10.00 USD or Free Shipping over 50$ purchase (Estimated Delivery Time 14-60 Working Days)

Express Via EMS: Shipping cost $40.00 USD (Estimated Delivery Time 3-7 Working Days)

 

Order Confirmation Emails

We will sent you a confirmation email upon receiving your order within our online store's system. If you didn't receive the confirmation email, chances are high that your order won't be shipped. In order to avoid such discomfort, please contact our online sales coordinator by email with your order number.


Shipping Confirmation Emails

We will send you a shipping confirmation email when all or part of your order is shipped.   This email is sent after the package is shipped out of our warehouse.  The email will include the Registered Airmail/EMS tracking number.  You will be sent a shipping confirmation email with a tracking number for every shipment.  You can check the status of your order anytime by clicking Order Status link in the top header of the site.


In Cases of 'Temporarily Out Of Stock'

If one or more item is out of stock, you will be contacted by us with an offer to choose another item instead for the same total, or receive a credit for the missing item. Our shipping confirmation emails will let you know how much of your order has shipped.


Tracking Your Order

You can check the status of your order anytime in Order Status.  We will also keep you updated on your order status via email.


To check the status of your order anytime:

  1. Click Order Status and sign in using your email address and password or your email address and order number.
  2. This will bring to Order Details, click on the tracking number to the right of any item to get up-to-date information from EMS.

Please note, once shipped out of Israel, packages sent via registered air mail cannot be tracked down during the delivery to destination. EMS packages on the other hand, can be tracked down at any time via EMS Tracking service


Delivering Your Package

We process, ship, and deliver packages Sunday through Thursday. At this time, we do not offer shipping or delivery on Friday, Saturday, or holidays.

 

•    Your order may be delayed if your shipping address is different from your billing address (we use this additional time to help ensure the security of your credit information).


Purchase Cancellation & Refunds Policy

In case the client requests to cancel his order prior to its shipment, he/she shall be charged for the cancellation/refund charge of the credit company. In case the client requests to cancel his/her order after it was shipped and returned to H&B's HQ, for any reason once or ever, he/she shall be charged for the shipping expenses, total of 25.00$ (USD), plus cancellation fee of 15% of the purchase value, with a total minimum fee of $ 15.00 USD. In case the client's credit card does not permit refunds, H&B will not be able to credit him/her in that method.

 

Customer Service

We at health & beauty do our best to give you the best products possible, however if there is a problem with one of our products you can contact us regarding it up to 30 days from receiving the product.