FAQ

Once you have located the product you wish to purchase, you can click on the name of the product or its picture. This will take you directly to the product page. On this page you can find the description of the product and directions of use. If the information provided is not sufficient, please send a query to [email protected].

Of course. All products ordered via hbdeadsea.com arrive directly to your home with an invoice/receipt inside the package. If the invoice/receipt is not in the package, it may have been sent by email.  You may contact us with any question using the form at contact page.

Without a doubt! We at HB and hbdeadsea.com place the utmost importance to securing the personal and financial information of our customers. In order to ensure your Credit Card Data Safety, We chose PayPal’s payment interface for our website. PayPal is world famous for its capabilities to protect highly sensitive financial information, thus you can rest assured that your data is safe and shop at ease.

HB ships internationally only to every part of the globe via regular air mail. For shipments via EMS (Express Mail Service) there are a few limitations to specific countries. If your country does not appear on the list, please choose “other” and enter the name of your country in the “comments” box. Please note, domestic shopping & shipping are not available in HB E-store. If you’re living or traveling in Israel, and looking to buy HB’s cosmetics, kindly contact our domestic department at 050-9135555 for store locations

a confirmation email upon receiving your order within our online store’s system. If you didn’t receive the confirmation email, chances are high that your order won’t be shipped. In order to avoid such discomfort, please contact our online sales coordinator by email with your order number. We won’t be able to handle your inquiry without your order number.

You may return the defective product within 30 days of its receipt, dependent upon the return of the product to the company in its original packaging intact and under the condition it is entirety without damage or any flaw excluding minimal use to discover the defect. You will be refunded the full amount of shipping costs.

We will be most pleased to supply our products to your store. Please send us your details via the “Contact us” or “distributors” pages and we will get back to you as soon as possible with further information.

Regular registered air mail The product will arrive within 14-21 working business days. 
Express Mail service (EMS): Europe 3-7 days, United States 3-7 days, Australia 3-10 days.

The mentioned above do not include processing time prior to shipment, weekends and national and international holidays.