Frequently Asked Questions
How can I receive information about a particular product?
How can I receive information about a particular product?
Once you have located the product you wish to purchase, you can click on the name of the product or its picture. This will take you directly to the product page. On this page you can find the description of the product and directions of use. If the information provided is not sufficient, please send a query to info@hbdeadsea.com.
How can I pay for my order?
How can I pay for my order?
HB E-store accepts credit cards and debit cards of the following: Visa, MasterCard, American Express and Diners Club, and payments via PayPal.
Will I receive an invoice/receipt for my purchases?
Will I receive an invoice/receipt for my purchases?
Of course. All products ordered via hbdeadsea.com arrive directly to your home with an invoice/receipt inside the package. If the invoice/receipt is not in the package, it may have been sent by email.
You may contact us with any question using the form at contact page.
Is it safe for me to enter my credit card details on your site?
Is it safe for me to enter my credit card details on your site?
Without a doubt! We at HB and hbdeadsea.com place the utmost importance to securing the personal and financial information of our customers. In order to ensure your Credit Card Data Safety, We chose PayPal’s payment interface for our website. PayPal is world famous for its capabilities to protect highly sensitive financial information, thus you can rest assured that your data is safe and shop at ease.
Do you ship all over the world?
Do you ship all over the world?
HB ships internationally only to every part of the globe via regular air mail. For shipments via EMS (Express Mail Service) there are a few limitations to specific countries. If your country does not appear on the list, please choose “other” and enter the name of your country in the “comments” box. Please note, domestic shopping & shipping are not available in HB E-store. If you’re living or traveling in Israel, and looking to buy HB’s cosmetics, kindly contact our domestic department at +972-50-7705575 for store locations
How will my credit card be charged?
How will my credit card be charged?
Your card will be charged via PayPal’s payment interface automatically upon receiving the transaction confirmation from the credit card company.
How will I know that my ordered has been received?
How will I know that my ordered has been received?
a confirmation email upon receiving your order within our online store’s system. If you didn’t receive the confirmation email, chances are high that your order won’t be shipped. In order to avoid such discomfort, please contact our online sales coordinator by email with your order number. We won’t be able to handle your inquiry without your order number.
How do I return a defective product?
How do I return a defective product?
You may return the defective product within 30 days of its receipt, dependent upon the return of the product to the company in its original packaging intact and under the condition it is entirety without damage or any flaw excluding minimal use to discover the defect. You will be refunded the full amount of shipping costs.
I run a store and I am interested in purchasing large quantities of products. How do I do this?
I run a store and I am interested in purchasing large quantities of products. How do I do this?
We will be most pleased to supply our products to your store. Please send us your details via the “Contact us” or “distributors” pages and we will get back to you as soon as possible with further information.
When will my order arrive?
When will my order arrive?
Regular registered air mail The product will arrive within 14-21 working business days.
Express Mail service (EMS): Europe 3-7 days, United States 3-7 days, Australia 3-10 days.
*The mentioned above do not include processing time prior to shipment, weekends and national and international holidays.
Returns & Exchange
What is your returns policy?
What is your returns policy?
We offer a 30-day return policy for most products. Items must be in their original condition, unused, and with all packaging intact. Please refer to our Returns Policy page for more details on eligible products.
How do I initiate a return?
How do I initiate a return?
To start a return, contact our support team with your order number and reason for return. We’ll provide detailed instructions, including where to send your item.
Can I exchange an item instead of returning it?
Can I exchange an item instead of returning it?
Yes, exchanges are available for most products within 30 days of receipt. Simply let us know the item you’d like to exchange for, and we’ll guide you through the process.
How long does it take to process my return or exchange?
How long does it take to process my return or exchange?
Once we receive your returned item, processing typically takes 5-7 business days. Refunds will be issued to your original payment method, or the exchanged item will be shipped promptly.
Shipping & Tracking
How long does shipping take?
How long does shipping take?
Shipping typically takes 3-5 business days after your order is processed. In total, you can expect to receive your order within 7-10 business days. Delivery times may vary depending on your location and the shipping method chosen at checkout.
Do you offer expedited shipping?
Do you offer expedited shipping?
Yes, we offer expedited shipping options at checkout. Delivery times for these services are faster, typically within 1-3 business days after processing. Additional charges may apply.
Can I change my shipping address after placing an order?
Can I change my shipping address after placing an order?
If your order hasn’t been processed yet, you can contact our support team to update your shipping address. Once the order is shipped, we’re unable to make changes.